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 Mazunjanin et al., 2009, vol. XIV:53, ID: 7.2009.53.4[About]



En/De/Fr/It- (first 9 out of 164 sentences) [pdf] Srpski - (prvih 9 od 164 rečenica) [pdf]
n1Communication Methods in the City Government G2C Service mr \or|e Mazinjanin, mr Zorica Bogdanovi], dr Marijana Despotovi] n1Metode komunikacije u G2C poslovanju gradske uprave mr Đorđe Mazinjanin *, mr Zorica Bogdanovic, dr Marijana Despotovi]
n21 PTT Communications Public Company “Srbija”, Beograd, Srbija n21 Javno preduzeće PTT saobraćaja “Srbija”, Beograd, Srbija
n32 Faculty of Organizational Sciences, Beograd, Srbija n32 Fakultet organizacionih nauka, Beograd, Srbija
n4The subject of work is the analysis of the communication between the government and the citizens in the e-service of the local government. n4U ovom radu razmatra se komunikacija vlade i građana u elektronskom poslovanju gradske uprave.
n5Special attention is paid to the specific definition of the city e-government as a set of interactive services adjusted to the citizens’ needs. n5Posebna pažnja je posvećena specifikaciji e-uprave grada kao skupa interaktivnih elektronskih usluga prilagođenih potrebama građana.
n6The basic features of this concept are shown and the levels of service from the quality aspect of the service are identified. n6Prikazane su osnovne karakteristike takvog koncepta i identifikovani nivoi servisa sa aspekta kvaliteta usluga.
n7Special attention, too, is devoted to the interaction of varied communication methods into a unique, efficient e-government system of the City of Belgrade. n7Posebna pažnja posvećena je integraciji različitih metoda komunikacije u jedinstveni efikasni sistem e-uprave grada Beograda. I. Uvod
n8 n9I. Introduction The reform and the modernization of the state administration based on a widespread implementation of information-communication technology (ICT) is one of key elements of the overall transition of Serbia into a modern information society. n8 n9Reforma i modernizacija državne uprave zasnovana na širokoj upotrebi informaciono-komunikacione tehnologije (IKT) predstavlja jedan od ključnih elemenata sveukupne tranzicije Srbije u moderno informa-ciono društvo.
n10The ICT prove to be broadly resourceful as regards the modernization of the state administration and the improvement of the services it offers to the public. n10IKT poseduju ogromne mogućnosti u pogledu modernizacije državne uprave i poboljšanja usluga koje ona pruža javnosti.