| Communication Methods in the City Government G2C Service | Metode komunikacije u G2C poslovanju gradske uprave |
| Management, [pdf] | Menadžment, [pdf] |
| ID: 7.2009.53.4 Number: 53 Volume: XIV Month: 12 Year: 2009 UDC: 35.077:004.738 [tmx] [bow] |
mr Đorđe Mazinjanin
Institution: PTT Communications Public Company “Srbija”, Beograd, Srbija | mr Đorđe Mazinjanin
Institucija: Javno preduze}e PTT saobra}aja “Srbija”, Beograd, Srbija |
mr Zorica Bogdanović
Institution: Faculty of Organizational Sciences, University of Belgrade | mr Zorica Bogdanović
Institucija: Fakultet organizacionih nauka, Beograd, Srbija |
dr Marijana Despotović
Institution: Faculty of Organizational Sciences, University of Belgrade | dr Marijana Despotović
Institucija: Fakultet organizacionih nauka, Beograd, Srbija |
Abstract
The subject of work is the analysis of the communication between the government and the citizens in the e-service of the local government. Special attention is paid to the specific definition of the city e-government as a set of interactive services adjusted to the citizens’ needs. The basic features of this concept are shown and the levels of service from the quality aspect of the service are identified. Special attention, too, is devoted to the interaction of varied communication methods into a unique, efficient e-government system of the City of Belgrade. | Apstrakt
U ovom radu razmatra se komunikacija vlade i građana u elektronskom poslovanju gradske uprave. Posebna pažnja je posvećena specifikaciji e-uprave grada kao skupa interaktivnih elektronskih usluga prilagođenih potrebama građana. Prikazane su osnovne karakteristike takvog koncepta i identifikovani nivoi servisa sa aspekta kvaliteta usluga. Posebna pažnja posvećena je integraciji različitih metoda komunikacije u jedinstveni efikasni sistem e-uprave grada Beograda. |
| Pages: 27-33 | Strane: 27-33 |