| En/De/Fr/It- (first 9 out of 165 sentences)
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Srpski - (prvih 9 od 165 rečenica)
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| n1 | SERVICE QUALITY MANAGEMENT IN THE LIBRARIES AT THE UNIVERSITY OF NIŠ FACULTIES USING THE VIKOR METHOD | n1 | UPRAVLJANJE KVALITETOM USLUGA U BIBLIOTEKAMA FAKULTETA NA UNIVERZITETU U NIŠU PRIMENOM VIKOR METODE |
| n2 | Mirjana Mančev, maca@pmf.ni.ac.rs, University of Niš, Faculty of Science and Mathematics Library | n2 | Mirjana Mančev, maca@pmf.ni.ac.rs, Univerzitet u Nišu, Prirodno-matematički fakultet, Biblioteka |
| n3 | Abstract | n3 | Apstrakt |
| n4 | In its operation, a library as an educational and cultural institution is primarily concerned with the various needs of its users. | n4 | U svom poslovanju, biblioteka kao ustanova obrazovanja i kulture, prvenstveno polazi od različitih potreba svojih korisnika. |
| n5 | These needs are very complex in the contemporary world which is characterized by the application of information and communication technologies. | n5 | Potrebe korisnika u savremenom svetu, koga karakteriše primena informacionih i telekomunikacionih tehnologija, su veoma kompleksne. |
| n6 | The heterogeneity and complexity of users’ needs affect the quantity and quality of services provided, but also require daily monitoring of trends, acquiring new knowledge as well as a constant education of the employees. | n6 | Heterogenost i kompleksnost potreba korisnika utiče na kvantitet i kvalitet pružanja bibliotečkih usluga, ali zahteva i svakodnevno praćenje trendova, sticanje novih znanja kao i kontinuirano usavršavanje znanja zaposlenih u biblioteci. |
| n7 | The paper aims to analyze the quality of the services provided by the libraries at the University of Niš. | n7 | Osnovni cilj rada je bio da se analizira kvalitet pruženih usluga u bibliotekama fakulteta Univerziteta u Nišu. |
| n8 | In order to achieve this, the author has applied one of the methods of multi-criteria analysis, i.e. the VIKOR method. | n8 | Da bi se ostvario navedeni cilj rada, autor je primenio jednu od metoda višekriterijumske analize, tzv. VIKOR metodu. |
| n9 | Using this method, the ranking of libraries is performed on the basis of the following criteria simultaneously: the time spent on searching through the library fund in the available computer databases, the size of the available space and the size of the available library fund. | n9 | Primenom navedene metode izvršeno je rangiranje biblioteka polazeći od sledećih kriterijuma istovremeno: vremena potrebnog za pretraživanje bibliotečkog fonda putem dostupnih elektronskih baza podataka, veličine prostora i veličine bibliotečkog fonda koji su na raspolaganju korisnicima. |