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 Mančev, 2013, vol. XIV:1, ID: 1.2013.1.3[About]



En/De/Fr/It- (first 9 out of 165 sentences) [pdf] Srpski - (prvih 9 od 165 rečenica) [pdf]
n1SERVICE QUALITY MANAGEMENT IN THE LIBRARIES AT THE UNIVERSITY OF NIŠ FACULTIES USING THE VIKOR METHOD n1UPRAVLJANJE KVALITETOM USLUGA U BIBLIOTEKAMA FAKULTETA NA UNIVERZITETU U NIŠU PRIMENOM VIKOR METODE
n2Mirjana Mančev, maca@pmf.ni.ac.rs, University of Niš, Faculty of Science and Mathematics Library n2Mirjana Mančev, maca@pmf.ni.ac.rs, Univerzitet u Nišu, Prirodno-matematički fakultet, Biblioteka
n3Abstract n3Apstrakt
n4In its operation, a library as an educational and cultural institution is primarily concerned with the various needs of its users. n4U svom poslovanju, biblioteka kao ustanova obrazovanja i kulture, prvenstveno polazi od različitih potreba svojih korisnika.
n5These needs are very complex in the contemporary world which is characterized by the application of information and communication technologies. n5Potrebe korisnika u savremenom svetu, koga karakteriše primena informacionih i telekomunikacionih tehnologija, su veoma kompleksne.
n6The heterogeneity and complexity of users’ needs affect the quantity and quality of services provided, but also require daily monitoring of trends, acquiring new knowledge as well as a constant education of the employees. n6Heterogenost i kompleksnost potreba korisnika utiče na kvantitet i kvalitet pružanja bibliotečkih usluga, ali zahteva i svakodnevno praćenje trendova, sticanje novih znanja kao i kontinuirano usavršavanje znanja zaposlenih u biblioteci.
n7The paper aims to analyze the quality of the services provided by the libraries at the University of Niš. n7Osnovni cilj rada je bio da se analizira kvalitet pruženih usluga u bibliotekama fakulteta Univerziteta u Nišu.
n8In order to achieve this, the author has applied one of the methods of multi-criteria analysis, i.e. the VIKOR method. n8Da bi se ostvario navedeni cilj rada, autor je primenio jednu od metoda višekriterijumske analize, tzv. VIKOR metodu.
n9Using this method, the ranking of libraries is performed on the basis of the following criteria simultaneously: the time spent on searching through the library fund in the available computer databases, the size of the available space and the size of the available library fund. n9Primenom navedene metode izvršeno je rangiranje biblioteka polazeći od sledećih kriterijuma istovremeno: vremena potrebnog za pretraživanje bibliotečkog fonda putem dostupnih elektronskih baza podataka, veličine prostora i veličine bibliotečkog fonda koji su na raspolaganju korisnicima.