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 Barkai et al., 2012, No. 64, ID: 7.2012.64.4[About]



En/De/Fr/It- (first 9 out of 84 sentences) [pdf] Srpski - (prvih 9 od 84 rečenica) [pdf]
n1Ofer Barkai, Elad Harison n1Ofer Barkai, Elad Harison
n2Shamoon College of Engineering, Department of Industrial Engineering and Management, Bialik St., Be’er Sheva, Israel n2Tehnicki fakultet Shamoon, Odsek za industrijski inženjering i upravljanje, Bialik St., Be’er Sheva, Israel
n32Shenkar College of Engineering and Design, Department of Industrial Engineering and Management, 12 Anne Frank St., Ramat Gan, Israel n3Shenkar fakultet za inženjering i dizajn, Odsek za industrijski inženjering i upravljanje, 12 Anne Frank St., Ramat Gan, Israel
n4Can Service Faults in Passenger Flights be Prevented? n4Mogu li se propusti u uslugama na putnickim letovima spreciti?
n5A proposed Framework n5Predlog jednog sistema
n6XIII International Symposium SymOrg 2012, 05 - 09 June 2012, Zlatibor, Serbia n6XIII Internacionalni Simpozijum SymOrg 2012, 05.- 09. Jun 2012, Zlatibor, Srbija
n7The paper devises a new framework for implementing preventive service systems that aim at preventing service failures and complaints in air transport services. n7U radu se razvija jedan novi okvir za primenu sistema preventivnih usluga cij i je cilj sprecavanje propusta i žalbi u uslugama u avio prevozu.
n8By proactively monitoring the provision of services to passengers and averting service failures, preventive service management decreases the volume of customer complaints and assists in enhancing service quality and airline reputation. n8Proaktivnim pracenjem pružanja usluga putnicima i predupredivanjem grešaka u usluzi upravljanje preventivnim uslugama smanjuj e broj žalbi korisnika i pomaže unapredenju kva I iteta usluge i ugleda aviokompanij e.
n9The presented framework is based on extensive use of IT systems that continuously monitor the service infrastructure in a cycle of activities that includes detection and prevention of service failures, notification of service malfunctions and follow-up operations. n9Okvir koj i ovde predstavljamo zasniva se na širokoj primeni IT sistema koj ima se neprekidno prat i infrastruktura usluga u ciklusu aktivnosti koj i obuhvata detekcij u i prevencij u propusta u pružanju usluga, obaveštavanje o greškama u uslugama i poslovima koj i potom usleduj u.