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 Katz A., 2012, No. 64, ID: 7.2012.64.2[About]



En/De/Fr/It- (first 9 out of 208 sentences) [pdf] Srpski - (prvih 9 od 208 rečenica) [pdf]
n1Adi Katz n1Adi Katz
n2Department of Industrial Engineering and Management SCE College of Engineering, Israel n2Odsek za industrijski inženjering i menadžment Tehnicki fakultet SCE, Izrael
n3Enhancing Computer Mediated Communication by Applying Contextualization to Email Design: a Case Study n3Unapredivanje kompjuterski posredovane komunikacije primenom kontekstualizacije na dizajn e-mejla: studija slucaja
n4XIII International Symposium SymOrg 2012, 05 - 09 June 2012, Zlatibor, Serbia n4XIII Internacionalni Simpozijum SymOrg 2012, 05.- 09. Jun 2012, Zlatibor, Srbija
n5This paper deals with communicational breakdowns and misunderstandings in computer mediated communication (CMC) and about ways to recover from them or to prevent them. n5Tema ovog rada su prekidi u komunikaciji i nesporazumi u komunikaciji posredstvom kompjutera (CMC), kao i nacini da se komunikacija popravi ili da se problemi sprece.
n6The paper describes a case study of CMC conducted in a company named Artigiani. n6U radu se opisuje studija slucaja CMC sprovedena u kompaniji Artigiani.
n7We observed communication and conducted content analysis of e-mail messages, focusing on message exchanges between customer service representatives (CSRs) and their contacts. n7Posmatrali smo komunikaciju i sproveli analizu sadržaja e-mejl poruka, s posebnom pažnjom posvecenom razmeni poruka izmedu predstavnika servisa potrošaca (CSR) i njihovih sagovornika.
n8In addition to task management difficulties, we identified communication breakdowns that result from differences between perspectives, and from the lack of contextual information, mainly technical background and professional jargon at the customers’ side. n8Pored teškoca u upravljanju zadacima identifikovali smo prekide u komunikaciji koji su bili po-sledica razlika u gledištima i nedostatka kontekstualnih informacija, uglavnom tehnicke osnove i profesionalne terminologije medu pot rošacima.
n9We examined possible ways to enhance CMC and accordingly designed a prototype for an e-mail user interface that emphasizes a communicational strategy called contextualization as a central component for obtaining effective communication and for supporting effective management and control of organizational activities, especially handling orders, price quoting, and monitoring the supply and installation of products. n9Ispitivali smo moguce nacine da se unapredi CMC i u skladu s tim projektovali prototip e-mejl korisnickog interfejsa koji naglašava komunikacionu strategiju pod nazivom kon-tekstualizacija, kao glavnu komponentu u ostvarivanju efektivne komunikacije i podršci efektivnom upravljanju i kontroli organizacionih aktivnosti, posebno kad su u pitanju rukovanje porudžbinama, navodenje cene u ponudi i pracenje nabavke i postavljanja proizvoda.