| Managing Interorganizational Relations:
Design of Shared Services Centre | Upravljanje interorganizacionim odnosima: dizajn centra zajednickih usluga |
| Management, [pdf] | Menadžment, [pdf] |
| ID: 7.2012.64.7 Number: 64 Year: 2012 UDC: 005.52:005.56 ; 005.7 [tmx] [bow] |
Mirjana Petković
Institution: Faculty of Economics, Belgrade | Mirjana Petković
Institucija: Ekonomski fakultet u Beogradu |
Snežana Lazarević
Institution: College of Sports and Health, Belgrade | Snežana Lazarević
Institucija: Visoka sportska i zdravstvena škola, Beograd |
Abstract
This paper analyses interorganizational relations and interorganizational design as a means to manage those
relations. The focal point of analysis is the design of Shared Services Centre-SSC, by using a method of Workflow
Management, WFM. The authors point out strategic and organizational, political, technical and economic
motives for establishing SSCs. The paper also describes a conceptual model and process of designing SSC.
| Apstrakt
U radu su analizirani interorganizacioni odnosi i interorganizacioni dizajn kao sredstvo da se upravlja tim odnosima. Težište ana I ize je na dizajniranju centra zaj ednickih usluga (shared services center - SSC), uz kori-šcenje metoda menadžmenta toka rada (workflow management - WFM). Ukazano je na strateške i organizacione, politicke, tehnicke i ekonomske motive za formiranje SSCs. Dat je konceptualni model i opisan je proces dizajniranja SSC.
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| Keywords: interorganizational relations, interorganizational design, shared services center, workflow management,
SSC design model. | Ključne reči: Interorganizacioni odnosi, interorganizacioni dizajn, centar zaj ednickih servisa, menadžment toka rada, model dizajna SSC. |
| Pages: 55-67 | Strane: 55-67 |