| Evaluation of Results of Nonprofit Organizations | Vrednovanje rezultata neprofitnih organizacija |
| Management, [pdf] | Menadžment, [pdf] |
| ID: 7.2011.61.11 Number: 61 Year: 2011 UDC: 005.6:061.2 ; 005.52:330.133.1 [tmx] [bow] |
Milka Ivanović
Institution: Belgrade Business College | Milka Ivanović
Institucija: Beogradska poslovna škola |
Zorana Antić
Institution: Belgrade Business College | Zorana Antić
Institucija: Beogradska poslovna škola |
Abstract
The service sector is constantly growing in the global economy, and this imposes the need for a detailed improvement of service quality and presentation of results, since the requirements addressed to non-profit organizations are
growing higher. They refer to improving the performance in terms of achieving greater efficiency and effectiveness,
the quality of service and responsibility in relation to all stakeholders, as well as to the evaluation of outcomes. This
paper aims to highlight the importance of applying the model of quality management in terms of evaluating the efficiency
and effectiveness of non-profit organizations, which implies competitive sustainability in the market. | Apstrakt
S obzirom na to da uslužni sektor bele'i stalni rast u okviru globalne ekonomije, namece se potreba za detaljnijim unapredenjem kvaliteta usluga i prikazivanja rezultata jer su zahtevi upuceni neprofitnim organizacijama sve veci. Oni se odnose na poboljšanje performansi u smislu postizanja vece efikasnosti i efektivnosti, na kvalitet usluge i odgovornost u odnosu prema svim stejkholderima, kao i na vrednovanje izlaza (outcome). Ovaj rad ima za cilj da istakne važnost primene modela menad'menta kvalitetom sa aspekta vrednovanja efikasnosti i efektivnosti neprofitnih organizacija, što implicira konkurentnu odr'ivost na tržištu. |
| Pages: 99-105 | Strane: 99-105 |