| Process Approach as a Basis for BSC Implementation and Improving of Organizational Performance | Procesni pristup kao osnov implementacije BSC-a i poboljšanja organizacionih performansi |
| Management, [pdf] | Menadžment, [pdf] |
| ID: 7.2009.52.5 Number: 52 Volume: XIV Month: 9 Year: 2009 UDC: 005.21:005.336.1 ; 005.52 [tmx] [bow] |
Zoran Radojević
Institution: Faculty of Organizational Sciences, University of Belgrade | Zoran Radojević
Institucija: Fakultet organizacionih nauka Univerziteta u Beogradu |
Ivan Stefanović
Institution: College of Business Economics and Entrepreneurship, Belgrade | Ivan Stefanović
Institucija: Visoka škola za poslovnu ekonomiju i preduzetništvo, Beograd |
Dragana Velimirović
Institution: Business Studies College , Čačak | Dragana Velimirović
Institucija: Visoka poslovna škola strukovnih studija, ^a~ak |
Abstract
The implementation of process approach as a method of managing organization is sometimes a needed and sometimes
a necessary condition for the implementation of BSC which is a complex concept of measurement of organizational performance. The organization’s focus on its key processes enables their permanent improvement. This
process improvement is in the function of satisfying the requirements and desires of its customers. This paper gives an account on the impact of the process approach on the implementation of the BSC concept. In addition to theoretical presentation, this paper presents a case study of the Toyota company. | Apstrakt
Implementacija procesnog pristupa, kao načina upravljanja organizacijom, predstavlja poželjan, a ponekad i
neophodan uslov za uvo|enje složenog koncepta merenja i praćenja performansi organizacije, kao što je BSC.
Orijentacija celokupne organizacije na svoje ključne procese dovodi do njihovog permanentnog usavršavanja, a
sve to u funkciji zadovoljenja potreba i želja kupaca. U ovom radu je opisan uticaj postojanja procesnog pristupa
na uvođenje BSC koncepta. Teoretsko izlaganje je potkrepljeno studijom slučaja u kompaniji Toyota. |
| Pages: 41-48 | Strane: 41-48 |